Screen pop
Screen pop is a call centre term that refers to the feature of a computer telephony integration (CTI) which automatically displays customer information via a window or dialog box on an agent's computer upon answering a customer's call.[citation needed] For inbound calls, the data displayed typically contains call information such as:
For outbound calls, the data displayed typically contains information that was sent to the outbound dialer as part of the customer call record. See alsoReferences |
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