Netcracker Technology

Netcracker Technology
	Logo since 2019
Company type	Subsidiary (2008)
Industry	Information Technology; Software (Telecom);
Genre	Business Support System (BSS); Operations Support System (OSS);
Founded	1993; 32 years ago in Waltham, Massachusetts
Founder	Bonnie Ward; Michael Feinberg;
Headquarters	95 Sawyer Road, Waltham, Massachusetts, United States
Area served	Worldwide
Key people	Andrew Feinberg (Chair & CEO); Kelly Thoms (CPO); Bob Titus (CTO); Frank DeTraglia (CCO);
Products	OSS/BSS Software for CSPs
Services	Consulting; Managed Services; Operations & Maintenance; Outsourcing; Software Delivery;
Number of employees	8,844 (2023)
Parent	NEC Corporation (2008 – present)
Website	www.netcracker.com

Netcracker Technology Corporation, a wholly owned subsidiary of NEC Corporation, is an American-based multinational telecommunications technology company headquartered in Waltham, Massachusetts. The company specializes in software products and professional services for communications service providers (CSPs) and cable providers. Products and services include business support system (BSS) and operational support systems (OSS) software and services.

History

Founded in 1993, the company provides full-stack OSS/BSS software and services to communications service providers.^[1] Netcracker has since expanded into cloud-native, microservices-based software,^[4] virtualization, automation, generative artificial intelligence (GenAI) and Digital Satellite Service support software.

On October 21, 2008, NEC Corporation acquired Netcracker for about US$300 million making it a wholly owned subsidiary of NEC.^[1]^[5]^[6]

Acquisitions

Firma AVD, a company headquartered in Moscow specializing in system integration, business process engineering, and IT consulting, was acquired in 2004.^[7]^[8]

In 2011, Subex's activation business, including Subex's NetProvision, NetOptimizer, Vector products, and associated business.^[9]^[10]^[11] A year later, in May 2012, Global Information Management division of Convergys was acquired.^[12]^[13]^[14]

CoralTree Systems, a systems integrator and service provider, was purchased in 2015.^[15]^[16]

Products and Services

As a software engineering company, Netcracker offers network optimization for communications and operations.^[17] Globally, Netcracker provides the following products and services to more than 280 communications service provider and cable provider customers.^[18]^[19]

Products

Cloud services^[18]
Customer Engagement (customer experience and service-related transitions)
Digital OSS/BSS^[4]

Managed Services

Professional Services

Business & Technology Consulting^[18]
End-to-End Program Delivery
DevOps Enablement
Security services
Training Services

Patents

A search of patents where Netcracker Technology Corporation is the "assignee" reveals the company holds several patents, including:

Patents Held
Patent #	Date Applied	Date Granted	Title	Anticipated Expiration
US11847112B2	April 18, 2022	December 19, 2023	Declarative and unified data transition	(Pending)^[20]
US20220292555A1	April 4, 2022	Sepetember 15, 2022	Systems and methods for generating and presenting an electronic bill in a bill timeline view	(Pending)^[21]
US10547497B1	December 30, 2016	January 28, 2020	Methods and systems for providing predictive rating using a buffer	July 22, 2037^[22]
US10827079B1	December 30, 2016	November 3, 2020	Methods and systems for reducing data traffic flow between a network and an online charging system	July 29, 2037^[23]
US11308072B2	June 17, 2016	April 19, 2022	Declarative and unified data transition	November 9, 2029^[24]
US10504128B2	March 28, 2016	December 10, 2019	Systems and methods for improved billing and ordering	July 17, 2031^[25]
US8688410B2	March 31, 2011	April 1, 2014	Cable management and inventory enhancement	May 12, 2032^[26]
US8897174B2	September 18, 2009	November 25, 2014	Network configuration management	July 11, 2030^[27]