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Expert Global Solutions

Expert Global Solutions, Inc. (EGS)
Company typePrivate
IndustryBusiness Process Outsourcing
Accounts Receivable Management
Customer Relationship Management
Back Office Services
Founded2012[1]
Headquarters
United States
Number of locations
Over 100 Globally
RevenueApproximately 2 billion USD
OwnerOne Equity Partners
Number of employees
~43,000 (2012)
ParentAlorica
Websitewww.egscorp.com
The parent company of Expert Global Solutions, after its acquisition by Alorica in June 2016[2]

Founded in 2012, Expert Global Solutions, Inc. (EGS, formerly NCO Group), based in Plano, Texas,[3] was a privately owned business process outsourcing company. It is a holding company for NCO Group and APAC Customer Services, Inc. (APAC), providers of business process outsourcing services.[4] NCO provides accounts receivable management (ARM) services, and APAC provides customer relationship management (CRM) services.[5] EGS has over 100 locations with more than 42,000 employees. EGS was previously owned by One Equity Partners (OEP), the private investment arm of JP Morgan Chase & Co.[6]

In 2016, the company was acquired by Alorica Inc, a California-based customer service company.[7]

History

Previously known as NCO Group, the company was purchased by APAC Customer Services in April 2012 and rebranded as Expert Global Solutions.[8][9] One Equity Partners acquired APAC Customer Services in July 2011.[10]

A portfolio company of One Equity Partners, Expert Global Solutions was acquired by Alorica in 2016.[11]

References

  1. ^ "EGS Profile". Egscorp.com. 2012-10-03. Archived from the original on 2012-12-31. Retrieved 2012-10-13.
  2. ^ "Alorica completes acquisition of Expert Global Solutions, solidifying Company as the clear leader in the U.S. market". Alorica. 30 June 2016. Retrieved 10 July 2019.
  3. ^ EGS Fact Sheet [dead link]
  4. ^ Patrick Lunsford (2009-03-27). "Completes Merger, Introduces World to Expert Global Solutions, Inc". Insidearm.com. Archived from the original on 2013-01-26. Retrieved 2012-10-13.
  5. ^ "NCO and APAC merger means CRM outsourcing game change". OVUM. Archived from the original on 2013-01-30. Retrieved 2012-10-13.
  6. ^ "Nco Group Announces Completion Of Apac Merger And Refinancing". Oneequity.com. 2012-04-03. Retrieved 2012-10-13.
  7. ^ "California company acquires Plano-based Expert Global Solutions". Retrieved December 16, 2017.
  8. ^ "One Equity Partners Exits Expert Global". peprofessional.com. Retrieved 2024-09-23.
  9. ^ "NCO Completes Merger, Introduces World to Expert Global Solutions, Inc". www.insidearm.com. 2012-04-03. Retrieved 2024-09-23.
  10. ^ "APAC Customer Services Acquired By One Equity Partners - Quick Facts". RTTNews. Retrieved 2024-09-23.
  11. ^ "Alorica to acquire Expert Global Solutions". www.spglobal.com. Retrieved 2024-09-23.
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